our ai optimizes how the world’s largest corporations communicate

products

aiP: artificial intelligence Pairing

Contact Us

customer behavior prediction

we evaluate millions of data points to predict how an enterprise’s customers are likely to interact. will a customer make a purchase? will they cancel service? will they pay a bill? we use machine learning and Bayesian statistics to calculate such propensities in milliseconds.

agent behavior prediction

we use artificial intelligence techniques to establish what types of customers they are most effective with. should a particular agent interact with a first-time customer? is that agent more effective with a customer likely to buy a product? every time an agent interacts with a customer, we learn more about that agent and can more accurately target customers uniquely suited to the agent.

pair agents with customers

whether a customer reaches out over video, voice, or text, we establish the ideal agent for that customer in less than a tenth of a second. Then we help connect the right agent to the right customer by interfacing with our client’s contact center systems.

our product philosophy

1.

agnostic integration
We are platform-independent and integrate with hundreds of telephony, data, and other enterprise systems.

2.

precisely measured value
we continuously a/B test our performance so our clients always know exactly how much value we are delivering.

3.

zero capex & infinate IRR
we operate purely on a value-share model and our clients only compensate us after they calculate the benefit we have delivered.

aiM: artificial intelligence Messaging

Contact Us

message analytics

our LLM (large language model) tools predict the precise effects of various messages on an enterprise’s customer base. will a message increase the probability of a sale? decrease the probability of churn? our artificial intelligence systems make these predictions within milliseconds of a customer contact.

customer analytics

within fractions of a second we analyze and predict the likely behavior of customers. how likely are they to respond to a call to action? which products will most appeal to them? which products will be most profitable to sell? our AI analyzes millions of data points to give an enterprise the best possible focus on each individual customer.

agent prompting

once we predict how customized messages will uniquely affect individual customers, we make those pairing happen by interfacing with an enterprise’s customer relationship management systems to ensure the enterprise’s video, voice, and text agents know exactly what to communicate.

our product philosophy

1.

agnostic integration
We are platform-independent and integrate with hundreds of telephony, data, and other enterprise systems.

2.

precisely measured value
we continuously a/B test our performance so our clients always know exactly how much value we are delivering.

3.

zero capex & infinate IRR
we operate purely on a value-share model and our clients only compensate us after they calculate the benefit we have delivered.

aiC: artificial intelligence Compensation

Contact Us

interaction analytics

each interaction is different. customers vary, products vary, and even time of day can impact the nature of an interaction. our AI systems calculate the precise probability of success for each interaction, whether the success is problem resolution, new sales, customer retention, or any one of hundreds of potential metrics.

agent benchmarking

with precise measurement of interaction difficulty, we precisely calculate agent performance. agents that statistically get more challenging interactions are given a level playing field with agents that get easier interactions. this allows a precise benchmarking of relative performance between video, voice, and text agents.

agent compensation

once a level playing field between is established, our AI systems distribute variable compensation budgets among agents to create the most highly motivated workforce possible. enterprises can drive higher agent performance at lower cost.

our product philosophy

1.

agnostic integration
We are platform-independent and integrate with hundreds of telephony, data, and other enterprise systems.

2.

precisely measured value
we continuously a/B test our performance so our clients always know exactly how much value we are delivering.

3.

zero capex & infinate IRR
we operate purely on a value-share model and our clients only compensate us after they calculate the benefit we have delivered.

aiW: artificial intelligence Workforce

Contact Us

enterprise metric targeting

aiW’s toolkit allows an enterprise to go beyond traditional metrics of agent staffing to meet contact demand. for the first time, enterprises can include enterprise profitability metrics such as revenue generation, customer retention, and customer satisfaction as part of their workforce management strategy.

staffing schedule optimization

once an enterprise has chosen the blend of metrics it seeks to optimize, the next step is to establish appropriate agent staffing to achieve those outcomes. aiW delivers precise agent staffing levels that both reduce labor and increase overall enterprise profitability.

adherence and compliance tracking

aiW tracks schedule compliance and provides detailed reports on each agent’s adherence levels to provide for appropriate coaching and feedback. aiW keeps learning about individual agent interaction behavior and adherence efficiency and continuously feeds this back into staffing optimization.

our product philosophy

1.

agnostic integration
We are platform-independent and integrate with hundreds of telephony, data, and other enterprise systems.

2.

precisely measured value
we continuously a/B test our performance so our clients always know exactly how much value we are delivering.

3.

zero capex & infinate IRR
we operate purely on a value-share model and our clients only compensate us after they calculate the benefit we have delivered.

Scroll to Top

SITEMAP

OFFICES

© isbei 2026