products
aiP: artificial intelligence Pairing
customer behavior prediction
we evaluate millions of data points to predict how an enterprise's customers are likely to interact. will a customer make a purchase? will they cancel service? will they pay a bill? we use machine learning and Bayesian statistics to calculate such propensities in milliseconds.
agent behavior prediction
we use artificial intelligence techniques to establish what types of customers they are most effective with. should a particular agent interact with a first-time customer? is that agent more effective with a customer likely to buy a product? every time an agent interacts with a customer, we learn more about that agent and can more accurately target customers uniquely suited to the agent.
pair agents with customers
whether a customer reaches out over video, voice, or text, we establish the ideal agent for that customer in less than a tenth of a second. Then we help connect the right agent to the right customer by interfacing with our clients contact center systems.
our product philosophy
agnostic integration
We are platform-independent and integrate with hundreds of telephony, data, and other enterprise systems.
precisely measured value
we continuously a/b test our performance so our clients always know exactly how much value we are delivering.
zero capex & infinite IRR
we operate purely on a value-share model and our clients only compensate us after they calculate the benefit we have delivered.