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the world’s largest
enterprises
rely on us
to optimize their
customer interactions.
our artificial intelligence platform
ensures the right agent
has the
right message
for the
right customer.
isbei’s artificial intelligence platform analyzes historical customer interactions and customer and other enterprise data to deliver optimal customer experiences in conjunction with existing video, voice, and text interaction systems.
our Products
aiPairing
.01
the moment a contact arrives at an enterprise via any channel, aiP works with your routing platforms and associated technology to optimize which enterprise agent manages the contact, making pairing choices in real-time.
aiMessaging
.02
when an enterprise agent interacts with a customer, they have a choice of messages; aiM optimizes which messages the agent prioritizes with their customer.
aiCompensation
.03
enterprise agent compensation typically does not consider the difficulty and complexity of the individual interactions associates experience; aiC ensures compensation fairness by ensuring that agent compensation is proportional to effort, skill, and effectiveness.
aiWorkforce
.04
aiW optimizes workforce size and staffing to go beyond traditional operating metrics and target overall enterprise profitability.
intelligent marketing
.05
isbei provides bespoke ai solutions to enterprises seeking to solve the most complex problems in marketing.