each interaction is different. customers vary, products vary, and even time of day can impact the nature of an interaction. our AI systems calculate the precise probability of success for each interaction, whether the success is problem resolution, new sales, customer retention, or any one of hundreds of potential metrics.

with precise measurement of interaction difficulty, we precisely calculate agent performance. agents that statistically get more challenging interactions are given a level playing field with agents that get easier interactions. this allows a precise benchmarking of relative performance between video, voice, and text agents.

once a level playing field between is established, our AI systems distribute variable compensation budgets among agents to create the most highly motivated workforce possible.  enterprises can drive higher agent performance at lower cost.