aiW's toolkit allows an enterprise to go beyond traditional metrics of agent staffing to meet contact demand. for the first time, enterprises can include enterprise profitability metrics such as revenue generation, customer retention, and customer satisfaction as part of their workforce management strategy.

once an enterprise has chosen the blend of metrics it seeks to optimize, the next step is to establish appropriate agent staffing to achieve those outcomes. aiW delivers precise agent staffing levels that both reduce labor and increase overall enterprise profitability.

aiW tracks schedule compliance and provides detailed reports on each agent's adherence levels to provide for appropriate coaching and feedback. aiW keeps learning about individual agent interaction behavior and adherence efficiency and continuously feeds this back into staffing optimization.